IT Support Packages

Level 1 - IT Support Package

Includes the following ~

Onsite & Remote IT Support
- - Onsite Support (within 5 miles) *
- - Remote Desktop Support
- - Remote Telephone Support

- - Monitoring for upto 3 PC's or Devices.

- SLA - Site visit within 3 Business Days
- SLA - Upgrade to same day for £100

* Dependant on site survey & Contract

Level 2 - IT Support Package

Includes the following ~

Onsite & Remote IT Support
- - Onsite Support (within 10 miles) *
- - Remote Desktop Support
- - Remote Telephone Support

- - Monitoring for upto 6 PC's or Devices.

- SLA - Site visit within 3 Business Days
- SLA - Upgrade to same day for £100

* Dependant on site survey & Contract

Level 3 - IT Support Package

Includes the following ~

Onsite & Remote IT Support
- - Onsite Support (within 15 miles) *
- - Remote Desktop Support
- - Remote Telephone Support

- - Monitoring for upto 10 PC's or Devices
- - Monitoring for Servers Included

- SLA - Site visit within 3 Business Days
- SLA - Upgrade to same day for £100

* Dependant on site survey & Contract

Level 4 - IT Support Package

Includes the following ~

Onsite & Remote IT Support
- - Onsite Support (within 20 miles) *
- - Remote Desktop Support
- - Remote Telephone Support

- - Monitoring for upto 20 PC's or Devices
- - Monitoring for Servers Included

- SLA - Site visit within 3 Business Days
- SLA - Upgrade to same day for £100

* Dependant on site survey & Contract